Communication is simply the act of transferring information from one place, person or group to another.
Types of communication based on the communication channels used are:
1. VERBAL COMMUNICATION:
Verbal communication is done by words, mouth or a piece of writing. Objective of every communication is to have people understood what we are trying to say.
Type | Description |
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1. In oral communication, spoken words are used. 2. It includes face-to-face conversations, speech, telephonic conversation, video, radio, television. 3. Communication is influenced by volume, speed and clarity of speaking. |
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1. In written communication, written signs or symbols are used to communicate. 2. In written communication message can be transmitted via email, letter, report, memo etc. 3. In written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used. |
2. NONVERBAL COMMUNICATION:
Nonverbal communication is the use of body language, gestures and facial expressions to convey information to others. It can be used both intentionally and unintentionally.
TYPES OF NON-VERBAL COMMUNICATION:
Type | Description |
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1. Kinesics is the interpretation of body communication such as facial expressions and gestures, behaviour related to movement of any part of the body or the body as a whole. 2. The things we own, use, wear and even discard all convey messages about us. |
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1. Haptic communication refers to the ways in which people communicate and interact via the sense of touch. 2. The sense of touch allows one to experience different sensations such as: pleasure, pain, heat, or cold. 3. Touch can be categorized in many terms such as positive, playful, control, ritualistic, task-related or unintentional. |
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1. Refers to the use of space to convey an idea or image. 2. Our use of space or proximity is a significant indicator of how close or intimate we feel toward others. 3. Everyone observes the space around them, this is called personal space. 4. The concept of personal space is determined by cultures. |
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1. Being late for appointments, duties, and responsibilities is almost always read as a sign of disrespect or lack of commitment. 2. To be punctual suggests that one is: focused on and committed to the task at hand, 3. One respects those with whom one is meeting. |
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1. Attributes of speaking which include the pitch, the tone, the volume, tempo, rhythm, resonance, collectively known as paralanguage. 2. We can understand mood and the situation by paralanguage expressions. |
7 C’s of Effective Communication
The 7 C’s of effective communication, also known as the seven principles of communication are a useful way to ensure good and business communication.
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